As a Clinic Support Specialist at MetroEHS Pediatric Therapy, you will:  

• Create a Welcoming First Impression - You’ll greet families at the door, guide them to the waiting area, and ensure all intake paperwork and questionnaires are completed—setting the tone for a professional, caring experience.
• Support Therapist–Family Communication - When parents are delayed, you’ll stay with clients, keep them engaged, and proactively contact family members—helping maintain continuity of care and peace of mind.
• Streamline Information Flow - By processing, sorting, and routing mail, email, and faxes for Speech and OT staff, you ensure that critical referrals, reports, and updates reach the right people without delay.
• Optimize Schedules - You’ll coordinate client appointments, manage staff meetings, and sync therapists’ availability—maximizing productivity and minimizing downtime.
• Manage New Client Onboarding - From paperwork through patient-portal setup in our EMR, you guide new families through every step—ensuring a smooth, compliant start to services.
• Enhance Therapy Preparation - You’ll prepare materials, tidy therapy rooms, and support clients and parents as directed—enabling therapists to focus fully on effective intervention.
• Maintain Authorization and Billing Readiness - By communicating with case managers and insurers to add and update service authorizations, you keep treatment plans active and minimize payment interruptions.
• Oversee Clinic Supplies - Monitoring inventory and fulfilling supply orders or pickups ensures that therapists always have the tools they need to deliver quality care.
• Execute Essential Administrative Tasks - Through filing, data entry, record updates, competitive research, and other duties, you keep our operations running smoothly and our data accurate.
• Contribute to Team Success - You’ll take on additional projects as assigned by the Regional Operations Manager, Clinic Director, or Clinical staff—bringing flexibility and initiative to every aspect of clinic life. 

• Prolonged Sitting and Desk Work: Remaining seated for extended periods (up to 6+ hours per day) while performing computer-based tasks, filing, scheduling, and data entry. 
• Frequent Computer Use & Fine Motor Skills: Continuous use of keyboards, mice, and other office equipment; tasks require precise finger dexterity for typing, filing, and handling small office supplies.
• Visual Acuity Requirements: Ability to read printed materials and computer screens for data entry, document review, and patient records.
• Telephone & Verbal Communication: Constant phone interaction; clear speech and active listening are essential for scheduling appointments, addressing inquiries, and coordinating with clinical staff.
• Light to Moderate Lifting: Lifting and carrying office supplies, paper reams (up to 20 lbs), patient folders, small equipment, or mail bins; occasional need to move office furniture or equipment.
• Mobility within Facility: Walking between offices, therapy rooms, and other areas; negotiating stairs or uneven flooring; ability to navigate a busy, sometimes crowded reception area.
• Stressful or Fast-Paced Environment: Managing multiple administrative tasks and patient needs concurrently; ability to prioritize under pressure and maintain composure during peak periods.
• Shared Workspace & Open Office Setting: Working in cubicles or open-plan areas, which may include background noise from phones, printers, or conversations.
• Exposure to Common Office Hazards: Potential for paper cuts, minor repetitive strain injuries (e.g., carpal tunnel), and ergonomic risks—requires adherence to proper workstation setup and occasional use of ergonomic aids.
• Compliance with Infection Control Practices: Regular hand hygiene, occasional use of gloves or masks when handling patient documents or escorting patients, and adherence to office sanitization protocols.
• When interacting and assisting with clients:
  • Active & Engaged Work – Kneeling, bending and playing at ground level.  
  • Hands-On Support – Lifting up to 50+ lbs may be required.  
  • Quick Reflexes – Ability to respond to behaviors such as elopement (running away) or aggressive actions.  
  • Loud or Noisy Environments – Working with active children in dynamic settings.  
  • Potential Exposure to Bodily Fluids – Assisting with hygiene or accidental incidents.