Schedule: Monday, Wednesday, Friday

About Us:

At MetroEHS Pediatric Therapy, we are committed to Revealing the SUPER in Every Child! Through a collaborative, multidisciplinary approach, including Speech, Occupational, Physical, Feeding, and ABA therapies. We provide high-quality, compassionate care to the families we serve.

Position Summary:

The Clinic Support Specialist (CSS) at Metro EHS Pediatric Therapy plays a vital role in ensuring a seamless experience for our clients, families, and clinical team. This position is responsible for front office operations, client communication, and administrative support to maintain efficient clinic flow.

Schedule:

This is a part-time position requiring availability on Mondays, Wednesdays, and Fridays during clinic operating hours.

Key Responsibilities:

·         Greet and check in clients and families, ensuring a positive and welcoming experience

·         Manage incoming calls, messages, and general inquiries

·         Coordinate scheduling within the EMR system and communicate with clinical staff

·         Support intake processes and collaborate with the intake team as needed

·         Assist with insurance-related tasks, including verifying benefits and handling authorizations

·         Maintain accurate and timely documentation in all systems

·         Monitor clinic flow and communicate client arrivals to staff promptly

·         Address and de-escalate client concerns professionally, escalating when appropriate

·         Support general administrative duties to ensure clinic efficiency

Qualifications:

·         Associate’s degree required; bachelor’s degree preferred

·         1-3 years of relevant experience in a medical, therapy, or administrative setting preferred

·         Strong organizational and multitasking skills

·         Excellent communication and customer service skills

·         Ability to work in a fast-paced environment while maintaining professionalism

·         Experience with children, &/or children with disabilities 

·         Experience with EMR systems and insurance processes is a plus

·         Quick study and eager to learn 

·         Demonstrate a self-initiative spirit 

·         Proficiency in Microsoft Office 365 required 

What We Offer:

·         Supportive, team-oriented work environment

·         Opportunity to grow within a multidisciplinary organization

·         Meaningful work making a difference in children’s lives